Jeanne Bliss
More than 1,500 of the world’s most successful companies have invited Jeanne Bliss to highlight their events. Bringing her expertise directly to audiences as an in-demand keynote speaker, Jeanne Bliss headlines conferences around the world. Successful companies know that it costs far less to retain existing customers than to attract new ones. Jeanne Bliss’s remarkable ability to achieve superb retention rates has made her one of the world’s most sought-after consultants.
In a career spanning more than 35 years, Bliss has led pioneering efforts for some of our most celebrated brands. She directly improved the fortunes of Microsoft, Allstate, Coldwell Banker, and Land’s End. At each of those corporations, Bliss served as the inaugural chief customer officer, reflecting her singular expertise. And at each of those companies, Bliss achieved retention rates of more than 98 percent.
In 2002, Bliss founded her own firm, CustomerBliss. As a strategic advisor, she has helped more than 20,000 leaders achieve customer-driven growth using her five-competency framework. She also co-founded the Customer Experience Professional’s Association.